Technical Support Policy
Technical Support is available to Registered Users who are using the current (or previous) version of a Media Cybernetics product.
Technical Support is defined as assistance with the installation, configuration and troubleshooting of software and hardware products sold by Media Cybernetics or their partners, with a Technical Support Engineer, by telephone and/or email. Best efforts will be made to assist troubleshooting of third party software and hardware being used with Media Cybernetics products. These services also include explanation and clarification of Image-Pro (family) and AutoQuant features/menu options and advice concerning the efficient use of Media Cybernetics' products. Technical Support will also assist all Media Cybernetics customers in determining if hardware is defective and the issuance of RMA authorizations.
|Active Products||Supported versions|
Current and last versions
Options for Support
|Image-Pro Premier 3D||9.2.0 What’s New?
|Image-Pro Premier||9.2.0 What’s New?
|Image-Pro Insight||9.1.4 What’s New?
|Last version||Upgrade Path|
|AMS (AFA, Sharpstack, 3D)||7.0.1||None|
|3DS (Surface, Sharpstack, 3D)||7.0.1||Image-Pro Premier 3D & AutoQuant|
|Image-Pro Express||6.3.0||Image-Pro Insight|
|Image-Pro Discovery||4.5.0||Image-Pro Insight|