Technical Support Policy

Technical Support is available to Registered Users who are using the current (or previous) version of a Media Cybernetics product.

Technical Support is defined as assistance with the installation, configuration and troubleshooting of software and hardware products sold by Media Cybernetics or their partners, with a Technical Support Engineer, by telephone and/or email. Best efforts will be made to assist troubleshooting of third party software and hardware being used with Media Cybernetics products. These services also include explanation and clarification of Image-Pro (family) and AutoQuant features/menu options and advice concerning the efficient use of Media Cybernetics' products. Technical Support will also assist all Media Cybernetics customers in determining if hardware is defective and the issuance of RMA authorizations.

Active ProductsSupported versions
Current and last versions
Unsupported versions
Options for Support
Image-Pro Premier 3D 9.2.0 What’s New?
9.1.4
Upgrade Option
REQUEST QUOTE >
Image-Pro Premier 9.2.0 What’s New?
9.1.4
Upgrade Option
REQUEST QUOTE >
Image-Pro Insight 9.1.4 What’s New?
8.0.3
Upgrade Option
REQUEST QUOTE >
Image-Pro Plus/Analyzer 7.0.1
7.0.0
Upgrade Option
REQUEST QUOTE >
AutoQuant 3.0.4
3.0.3
Upgrade Option
REQUEST QUOTE >

 

Legacy Products
Previously Discontinued
Last versionUpgrade Path
Image-Pro/Analyzer Bundles    
   AMS   (AFA, Sharpstack, 3D) 7.0.1 None
   MDA   (AFA) 7.0.1 None
   3DS   (Surface, Sharpstack, 3D) 7.0.1 Image-Pro Premier 3D & AutoQuant
Image-Pro Express 6.3.0 Image-Pro Insight
Image-Pro Discovery 4.5.0 Image-Pro Insight
Array-Pro Analyzer 6.3.0 None
Gel-Pro Analyzer 6.3.0 None
Materials-Pro 3.1.0 None
IQ Materials 2.0.0 None
IQbase 2.6.2 None
IQStudio 2.1.0 None
Invivo/Invitro 3.2.0 None
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