• Technical Support Policy

    Technical Support is available to Registered Users who are using the current (or previous) version of a Media Cybernetics product.

    Technical Support is defined as assistance with the installation, configuration and troubleshooting of software and hardware products sold by Media Cybernetics or their partners, with a Technical Support Engineer, by telephone and/or email. Best efforts will be made to assist troubleshooting of third party software and hardware being used with Media Cybernetics products. These services also include explanation and clarification of Image-Pro (family) and AutoQuant features/menu options and advice concerning the efficient use of Media Cybernetics' products. Technical Support will also assist all Media Cybernetics customers in determining if hardware is defective and the issuance of RMA authorizations.

    Active ProductsSupported versions
    Current and last versions
    Unsupported versions
    Options for Support
    Image-Pro Premier 3D 9.2.0 What’s New?
    9.1.4
    Upgrade Option
    REQUEST QUOTE >
    Image-Pro Premier 9.2.0 What’s New?
    9.1.4
    Upgrade Option
    REQUEST QUOTE >
    Image-Pro Insight 9.1.4 What’s New?
    8.0.3
    Upgrade Option
    REQUEST QUOTE >
    Image-Pro Plus/Analyzer 7.0.1
    7.0.0
    Upgrade Option
    REQUEST QUOTE >
    AutoQuant 3.0.4
    3.0.3
    Upgrade Option
    REQUEST QUOTE >

     

    Legacy Products
    Previously Discontinued
    Last versionUpgrade Path
    Image-Pro/Analyzer Bundles    
       AMS   (AFA, Sharpstack, 3D) 7.0.1 None
       MDA   (AFA) 7.0.1 None
       3DS   (Surface, Sharpstack, 3D) 7.0.1 Image-Pro Premier 3D & AutoQuant
    Image-Pro Express 6.3.0 Image-Pro Insight
    Image-Pro Discovery 4.5.0 Image-Pro Insight
    Array-Pro Analyzer 6.3.0 None
    Gel-Pro Analyzer 6.3.0 None
    Materials-Pro 3.1.0 None
    IQ Materials 2.0.0 None
    IQbase 2.6.2 None
    IQStudio 2.1.0 None
    Invivo/Invitro 3.2.0 None
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