RE: ImagePro>IPPv4 install prob

["Teresa Egan" <teresa[at]mediacy.com>]

Hello Francis,

Do you have anything other than a printer plugged into the key?  Items like
scanners or zip drives can burn out the key.

Does your key still work on the old machine?  If so, then there is a problem
with your Parallel Port Mode.  Make sure that your Parallel Port Mode is set
to bi-directional if that is an option, otherwise choose something other
than ECP or EPP.  You can do this in the BIOS; during startup press the key
(generally F1, F2, or Delete) to enter setup.  Navigate through the BIOS
using your arrow keys and look for Peripherals and Parallel Port Mode.

Some of the newer Dells have a limited number of Parallel Port Modes that
are not compatible with the HASP keys.  You may need to contact Dell or
download a BIOS upgrade from their website.

If this does not fix the problem, download HASPdg.exe as well as the new
HASP drivers from our website -- http://www.mediacy.com/tech/update.htm
(look under HASP drivers).  HASPdiag is a diagnostic tool that will tell you
if your key is recognized.  A box listing all of your parallel ports will
appear and next to each port it will say yes or no, as to whether the key
was recognized.  If it says no, you probably have a bad key that will need
to be replaced.  Please call Customer Service at 301-495-3305 to get a
replacement key.

-Teresa


Teresa Egan
------------------------------------------------------
Media Cybernetics Technical Support
------------------------------------------------------
Tech Services Engineer
tegan@mediacy.com <mailto:teresa@mediacy.com>
(301) 495-3305 x253
(301) 495-5964 FAX


> -----Original Message-----
> From: Image-Pro Plus Users List
> [mailto:imagepro-users@lists.mediacy.com]On Behalf Of Francis Witkowski
> Sent: Tuesday, December 12, 2000 2:05 PM
> To: Image-Pro Plus Users List
> Subject: ImagePro>IPPv4 install prob
>
>
> Hi all,
>
> We've just upgraded our 4 yr old Dell Dimension Pentium XPS 200s to
> a Dell Precision 220 Pentium 3.
> The old Dell Dimension ran IPPv3.1 until it was upgraded to IPPv4.
> This all worked fine.
>
> I cannot install IPPv4 on the new Dell Presion.
>
> It refuses to recognise the the HASP protection key.
> It only wants to load a demo mode.
>
> What is going wrong ?
>
>
> Regards, Francis
>
>
> ------------------------------------------------------
> Francis Witkowski MSc,
> TCS Project, Royal Holloway, Dept of Geology,
> University of London, Egham, Surrey TW20 0EX
> email francis@gl.rhbnc.ac.uk
> Tel:44-01784-414129(Lab). 44-01784-443581(Dept).
> Fax:44-01784-471780
> http://www.gl.rhbnc.ac.uk/poros/
> ______________________________________________________________
> Digital Pore Image Libraries and Analysis
> available now from Porosity Imaging Ltd.
> We treat porosity as a whole
>
> contact: pete@caco3.demon.co.uk
> ______________________________________________________________
>
> ************************************************
> This message was sent to you because you are subscribed to the
> mailing list <imagepro-users@lists.mediacy.com>.
> To unsubscribe, email to: <imagepro-users-off@lists.mediacy.com>.
> To switch to the DIGEST mode, email to
> <imagepro-users-digest@lists.mediacy.com>. To switch to the INDEX
> mode, email to <imagepro-users-index@lists.mediacy.com>. Send
> administrative queries to  <imagepro-users-request@lists.mediacy.com>
>
> The Solutions-Zone is a searchable online solutions database
> maintained by Media Cybernetics. Anyone can view or submit
> solutions by visiting http://www.Solutions-Zone.com.
>