Frequently Asked Questions
Due to licensing constraints, the software cannot be run over Remote Desktop or similar services.
Go to the program folder and run the file "Re-install HASP driver".
Your Product Serial Number is printed directly on your Hardware Protection Key and can be found on the ‘About’ dialog box. This can be launched by selecting “About <Product Name>” from the Help Menu from inside of the product.
Only Registered Products will display the full serial number so please make sure to Register your product prior to contacting Support.
This is an issue with the proper CODEC not being on the machine. It is best to resave the file as an Uncompressed AVI. That way, a CODEC is not necessary.
The minimum requirements are the bare minimum to run the software, but for proper use, the Recommended Requirements should be followed.
The software looks at the histogram range of the image. It takes 0 to half of the range for Automatic Dark objects and Half of the range to max value for Automatic Bright objects.