• Maintenance Policy

    What is a Maintenance Plan?

    A Maintenance Plan is a guarantee that you are always on the latest version of the software at the earliest possible time in order to take advantage of all the new features and improvements each new version offers. Being covered by a Maintenance Plan means if a newer version of the same software product becomes available during the designated timeframe, you will be eligible for an upgrade to the latest version, no questions asked.

     

     

    Complimentary Maintenance Plan

    Media Cybernetics software products (defined below) include a complimentary 30 day Maintenance Plan at the time of purchase provided free of charge for the convenience of our customers. These 30 days of maintenance apply to the purchase of all new copies, additional licenses, and upgrades from ANY previous software version.

    What products receive this complimentary offer?

    Applies to:

    • Image-Pro Premier 3D
    • Image-Pro Premier
    • Image-Pro Insight
    • AutoQuant X3

    Does NOT apply to:

    • Image-Pro Plus
    • Image-Pro Analyzer

    How do I get this complimentary upgrade?

    In order to qualify for a complimentary upgrade, you would need to purchase your copy of software within the same 30 day window as a new paid version released by Media Cybernetics for your particular software product. If you qualify as one of these customers, you will be automatically selected to receive a newer version of the software, upgrading the version just received. In order for Media Cybernetics to contact you about downloading this new complimentary upgrade you will need to have registered your software product before release.

    How to Register:

    For Image-Pro Premier, Premier 3D, and Insight software products:

    • For all new products being installed on a computer for the first time, a dual purpose Registration/Activation page will appear at first start up of the application and allow you to activate your product and register it simultaneously. Please fill out all the fields on this page with accurate information and submit it to fully register your product and provide Media Cybernetics with all the necessary information to fulfill your complimentary upgrade.

    For AutoQuant X3, Image-Pro Plus and Analyzer software products:

     

     

    Annual Maintenance Plan (Sold separately)

    Media Cybernetics software products (defined below) are eligible to be covered under an Annual Maintenance Plan either at the time of purchase or post-purchase as long as the version is still the most recent and current supported version. Maintenance can be applied to all new copies, additional licenses, and upgrades from ANY previous software version.

    What products are eligible for Annual Maintenance?

    Eligible products:

    • Image-Pro Premier 3D
    • Image-Pro Premier
    • Image-Pro Insight
    • AutoQuant X3

    Ineligible products:

    • Image-Pro Plus
    • Image-Pro Analyzer

    How do I get the latest version when I’m covered under Maintenance?

    In order to qualify for a new paid version under an Annual Maintenance Plan, you would need to have purchased the Annual Maintenance Plan before the new paid upgrade is officially released. If you qualify to receive an upgrade, you will be automatically selected to receive your new version of the software by email. In order for Media Cybernetics to contact you about downloading this new upgrade you will need to have registered your software product before release.

    How to Register:

    For Image-Pro Premier, Premier 3D, and Insight software products:

    • For all new products being installed on a computer for the first time, a dual purpose Registration/Activation page will appear and allow you to activate your product and register it simultaneously. Please fill out all the fields on this page with accurate information and submit it to fully register your product and provide Media Cybernetics with all the necessary information to fulfill your upgrade.

    For AutoQuant X3, Image-Pro Plus and Analyzer software products:

    How do I purchase Annual maintenance?

    • Maintenance is paid annually. Nothing physical ships as the Maintenance dates are maintained by Media Cybernetics and the license.
    • The existing options for purchasing a full 12 months of Maintenance will still remain valid and can be purchased at any time, while still on the current software version.

    Annual Maintenance Renewal

    • This Maintenance Plan can be renewed annually and will guarantee that any paid upgrades released during the next 12 months will be automatically delivered free of charge. Delivery can be in the form of an upgrade code and DVD sent by mail or an upgrade code and download link sent my e-mail.
    • Any additional modules or add-ons (if released in the future) would not qualify as paid upgrades. Only the base software packages qualify for the upgrade.
    • While annual paid upgrades are expected, there is no guarantee that upgrades will be released during the 12 month period following a software release

     

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